The creative application of scientific principles to design or develop structures, machines, apparatus, or manufacturing processes, or works utilizing them singly or in combination; or to construct or operate the same with full cognizance of their design; or to forecast their behavior under specific operating conditions; all as respects an intended function, economics of operation and safety to life and property.
Striving for Continuous Improvement: The Experience of U.
Annual Quality Congress proceedings, May Service Quality techniques and tools help lower the costs of people-intensive service processes and improve customer satisfaction.
A process approach enables service organizations to standardize the ways they work, achieving improved consistency, faster cycle times and fewer errors. And employees are empowered to provide individualized customer service when it counts most.
This essay details why these 16 traits are so important to organizations. Their goal was to generatesocial media followers. This provided the team a detailed picture of the project and thus, following different standardized steps, to come up with several different innovative ideas for the social media strategy.
The Pinnacle of Quality and Competition For any given contradiction, TRIZ has a solution for improving the process by making changes to a process step. Within TRIZ lies a concept called ideality, or the ideal state of a system where all functions are achieved without problem. In this case study, the author explains how ideality can be achieved using real-life examples.
Read the online case study presentation or download Ideality: For any given contradiction, TRIZ has a solution for improving the process by making changes to a process step.
As staff became more comfortable using Six Sigma, project work became more organized and data-driven, and the project team exceeded its first-year goals. January Indian 5-Star Hotel Front-Line Staff Find Happiness, Empowerment in Solving Attrition Problem Muri, a Japanese term that means stress, exists throughout organizations, and the elimination of it plays a crucial role in its growth and sustainability.
While the hotel industry is growing at a very fast rate in India and other parts of the world, attrition has become a very big problem, one of the primary reasons being work stress. This article discusses the techniques that were used to understand the root causes of stress, to quantify it, and arrive at solutions for a popular Indian hotel chain that will remain anonymous.
October Six Sigma Optimization of Mystery Shopping Mystery shopping MS can be a very valuable exercise for studying and evaluating service delivery performance within the banking industry.
Using Six Sigma tools and hypothetical data, this case study tests the approach and results to gauge poor service from excellent service delivery. The MS approach is highly applicable as a balanced scorecard parameter to measure delivery within service centers. September Origami Lean Training Exercise Providing hands-on experiences to students is essential for lean workshops.
Origami, the Japanese art of paper folding, can be used to provide students with a hands-on experience for understanding process thinking and process steps.
The activity can be effective at conveying quality tools and concepts for all age groups. Using Six Sigma and quality tools, team members identified more than one dozen possible opportunities for agents to improve customer relationships, tripling the retention rate and generating millions in revenue.
The organization initiated a Six Sigma project using tools to improve customer service, communication, and prioritization. As a result, the project realized a 50 percent reduction in past-due IT tickets during a sustained period.From Airbnb to Zillow, explore success stories from customers using AWS through case studies, videos and more.
AWS provides cloud computing services to more than a million active customers. S.N. Case Title: 1: Mobile Value Added Services (MVAS Mobile): The Next Big Avenue for Mobile Operators?
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2: Tech Mahindra Acquiring Majority Stakes in Satyam Computer Services Ltd., for Value Creation Out of Dump.
An in-depth analysis of the causes of Shuttle Columbia Disaster, the investigation that followed, and the design changes that brought it back to flight. the DAT used a qualitative extrapolation of the test data and engineering judgment that a foam impact angle of up to 21° would not penetrate the RCC.
Columbia Case Study Course No. BA. DEW Engineering and Development is a full-service defence firm providing equipment and services to army, navy, air force and police in Canada and around the world. Using Exploratory Data Analysis to Improve the Fresh Foods Ordering Process in Retail Stores.
This case study presents a real-world example of how the thought processes of data scientists can contribute to quality practice.
Due to the tremendous loss of life and property damage estimated to be $7 million, some consider the failure of the St. Francis Dam to be the “worst American civil engineering disaster of the 20th century.”.